Privacy, Data Access and Your Legal Rights on mnu888
We collect your full name, email address, phone number, date of birth, and residential address to verify your identity and comply with financial regulations. When you deposit via Touch 'n Go, GrabPay, Boost or FPX, we also record transaction details including amount, timestamp, and payment method. We don't collect data beyond what's necessary for account operation and legal compliance.
Log into your account, go to the settings menu, and select Data Export. You'll receive a download link via email within 48 hours containing your registration details, transaction history, and any communication records. For more detailed requests, contact our support team via live chat or email, and we'll provide the full dataset within two weeks.
Yes, you can request account closure and data deletion by contacting our support team. We'll anonymize your profile within 90 days, but we must retain transaction logs for seven years to meet financial and regulatory requirements. Once your account is closed, you won't be able to access your history or reactivate the account.
We don't sell your data to advertisers or third-party marketers. We may share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals, and we provide anonymized, aggregated reports to regulatory bodies when legally required. We never share personally identifiable information without your consent or a legal obligation.
We hash your password using industry-standard algorithms and encrypt all payment transactions with TLS. Our servers apply multi-layer firewalls and intrusion detection. We monitor login patterns and flag unusual activity for manual review. You can enable two-factor authentication in your account settings for an extra layer of security, especially for withdrawals.
We post material changes to our privacy policy and terms of service on this page and notify registered users via email at least seven days before they take effect. Continued use of your account after the effective date means you accept the updated terms. If you don't agree, you can close your account before the new terms apply.
We retain transaction logs for seven years after your last activity to comply with financial regulations and support dispute resolution. If you close your account, we anonymize non-essential data within 90 days but keep the transaction records as required by law. You can request a copy of your records at any time through your account dashboard or by contacting support.
