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Privacy Policy — What We Collect and How We Use It

When you open your mnu888 account or make a Touch 'n Go deposit, we collect enough data to verify withdrawals, prevent duplicate accounts, and keep your session secure.

Account verification dataSession cookiesPayment metadataWithdrawal checksContact preferences
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mnu888 Privacy Policy — What We Collect and How We Use It
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to check what information we hold, request a deletion, or update your contact preferences, use one of the channels below.

Live chat Open the chat bubble at the bottom right of any lobby page and type your privacy request. Our agents can pull up your account data on the spot and walk you through deletion steps or show you how to export your transaction history as a CSV file. Available every day from noon to midnight Malaysia time.
Email support Send your request to the address listed in the footer with your registered phone number in the subject line. We will reply within two business days with either the data you asked for or a confirmation that deletion is queued. Attach a photo ID if you need to update the name on your account.
Account settings Log in and head to the privacy tab under your profile icon. Toggle email notifications on or off, download your full deposit and withdrawal log, or click the red button at the bottom to schedule account deletion in thirty days. You can cancel the deletion any time before the deadline by logging back in.
DATA SECURITY DETAIL

How We Protect What You Share

Every piece of data we collect is encrypted at rest and during transmission, and we limit internal access to the engineers who maintain the withdrawal and login systems.

Encrypted storage

Your email, phone number, and password hash live in a database that encrypts every row with AES-256.

Session cookies

When you log in we issue a cookie that expires after two hours of inactivity.

Payment metadata only

We record which payment method you picked — Touch 'n Go, GrabPay, Boost or FPX — and the final four…

Withdrawal verification

Before we release a payout we check that the name on your withdrawal method matches the name on your mnu888…

Retention policy

Transaction logs stay in our archive for six years to comply with auditing rules in regions where access is permitted…

Contact and deletion

You can request a full export of your data or ask us to delete your account by emailing support with…

Common Questions About Your Data

Players in Johor Bahru and across Malaysia ask us about data collection, cookie behaviour, and deletion timelines. Below are the questions we hear most often, with step-by-step answers.

We ask for your email, phone number, and preferred currency at signup. When you deposit for the first time we also record your device fingerprint and IP address so we can spot duplicate accounts and flag suspicious login attempts later. Your password is hashed and never stored as plain text.

Game studios see only a random player ID when you open a slot or live table — they never receive your email or phone number. Payment processors like Touch 'n Go and FPX get the transaction amount and your account reference so they can complete the deposit, but we do not send them your full mnu888 profile or betting history.

Yes. Log in, go to account settings, and click the deletion button at the bottom of the privacy tab. We will queue your account for deletion in thirty days. During that grace period you can cancel by logging back in; after thirty days everything is permanently erased except transaction logs we must keep for auditing where local law permits.

We use session cookies to keep you logged in and preference cookies to remember your language and favourite game filters. You can block them in your browser settings, but that will log you out after every page refresh and reset your lobby layout each time you visit.

Transaction logs stay in our system for six years to meet anti-fraud and auditing requirements in Malaysia, then get deleted automatically. If you close your account before six years are up we still hold those logs until the retention period ends, but we remove your email and phone number immediately.

Yes. Email support with your registered phone number and ask for a data export. We will send you a CSV file with your transaction history, login timestamps, and any customer-service tickets you opened. The export arrives within two business days and stays valid for seven days before the download link expires.

Reach out via live chat or email support with your registered phone number. Describe the issue and we will escalate it to our privacy officer, who will respond within seven business days. If you are not satisfied with the response you can refer the matter to the local data-protection authority where access is permitted under Malaysia law.

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